Scam calls in Malaysia surged by 82% in 2024, costing citizens over RM1.5 billion. Learn how local telecom providers like ORENCloud are helping stop scammers through better customer vetting, anti-fraud policies, and advanced call authentication technologies to protect Malaysians and strengthen national security.
Vocalis is a next-generation AI voice platform proudly developed in Malaysia, combining real-time speech intelligence, native Malay language support, and full on-premise deployment. Designed for contact centers, enterprises, and government agencies that demand local control, PDPA compliance, and human-sounding AI voice automation.
In a world drowning in data, Malaysia’s businesses need clarity, not chaos. iKB brings you an AI Knowledge Base built for Malaysia deployed locally, fully compliant, and smart enough to understand your documents, answer questions naturally, and cite every source it uses.
Your next inbound line isn’t a phone number—it’s WhatsApp. With Meta’s Cloud API (SIP/WebRTC), route WhatsApp calls straight into Asterisk/FreePBX, unify chat + voice, and give customers encrypted, context-rich support. This guide covers benefits for businesses and users, high-level reliability notes, and a practical rollout playbook you can copy.
Meta’s WhatsApp Cloud API now supports Calling via SIP. This guide shows you how to enable SIP, fetch credentials, create a secure PJSIP trunk, and route calls in Asterisk/FreePBX. Includes firewall tips, a clean inbound context, and quick troubleshooting for codecs, TLS/DTLS, and NAT.
Before you can manage your WhatsApp Business profile and calling/SIP settings, you must have your WhatsApp account registered with the Meta Cloud API.The easiest way to get started is to sign up with an official provider such as: ORENCloud — Malaysia’s first provider to offer full WhatsApp Chat + Calling in one platform. Twilio — … Read more
Introducing WhatsApp Chat + Voice Calling on ORENCloud—a first in Malaysia that unifies messaging and calls in one seamless platform. Enjoy inbound and outbound calling, connected securely to Cloud Office or our Cloud Contact Center for a true end-to-end customer engagement experience.
OMNI’s native integration with OMNI Integra enables businesses to orchestrate AI-powered workflows from support routing and RAG chatbots to lead scoring, ticket tagging, and multi-modal file processing—solving complex integration challenges with ease.
Khind Malaysia has officially partnered with ORENCloud to upgrade their entire HQ operations using ORENCloud’s Cloud Contact Center and CloudOffice platform. This move marks a major milestone in Khind’s digital transformation journey, enabling enhanced customer experience and team collaboration through secure, cloud-first solutions.
Discover how your MSME can tap into BSN’s Geran Digital PMKSMadani (GDPM) — a government‑funded, 50% matching grant up to RM5,000 — to digitalise with certified ORENCloud solutions including cloud telephony, omni‑channel messaging, AI chatbot, contact centre, Teams PSTN, and helpdesk ITSM. A step‑by‑step guide from eligibility to deployment — digital transformation made easy!