Pricing – Cloud Contact Centre

Cloud Contact Centre

Plans and Pricing

Unmatched Scalability Meets Enterprise-Grade Security

Gold

Contact Center For Primarily Inbound Traffic
RM
76
00
Agent/Monthly


  • Best suited for inbound

  • 2 inbound concurrent calls per user

  • Unlimited outbound concurrency

  • 1 Malaysian inbound number inclusive

  • 1 inbound queue


Get Gold

  • Call ACD and routing based on configurable rules and priorities
  • Multiple ACD types, including linear, round-robin, and random
  • Customisable music on hold (MOH) and announcement messages
  • Agent availability management, with support for agent pause/resume and agent status changes
  • Automatic agent selection based on skills and availability
  • Caller ID recognition and integration 
  • Real-time monitoring and reporting of statistics, including wait time and call abandonment rates
  • Dynamic queue management, with support for adding/removing agents and changing queue parameters during runtime
  • Support for remote agents and distributed call centers, with SIP and IAX protocol support.
  •  Web based queue login, agents and system administration and realtime dashboard with widgets
  • User access controls
  • Optional 24×7 support
  • Optional multi-location disaster recovery
  • Optional PCI-DSS grade setup
  • Call ACD and routing based on configurable rules and priorities
  • Multiple ACD types, including linear, round-robin, and random
  • Customisable music on hold (MOH) and announcement messages
  • Agent availability management, with support for agent pause/resume and agent status changes
  • Automatic agent selection based on skills and availability
  • Caller ID recognition and integration 
  • Real-time monitoring and reporting of statistics, including wait time and call abandonment rates
  • Dynamic queue management, with support for adding/removing agents and changing queue parameters during runtime
  • Support for remote agents and distributed call centers, with SIP and IAX protocol support.
  •  Web based queue login, agents and system administration and realtime dashboard with widgets
  • User access controls
  • Optional 24×7 support
  • Optional multi-location disaster recovery
  • Optional PCI-DSS grade setup

Platinum

Contact Centre For Both In and Out
RM
255
00
Agent/Monthly


  • Inbound, outbound or blended

  • 2 inbound concurrent calls per user

  • Unlimited outbound concurrency

  • 1 Malaysian inbound number inclusive

  • 1 inbound and 1 outbound queue


Get Platinum
Popular

  • All feature from Gold plus

    • Inbound, outbound, and blended call handling
    • Predictive dialing with intelligent algorithms
    • Manual dialing for preview and power dialing
    • Call recording and call monitoring
    • Call transfer, call conferencing, and call barging
    • Interactive Voice Response (IVR) with speech recognition
    • Automatic Call Distribution (ACD) with skills-based routing
    • Customizable agent screen layouts
    • Real-time and historical reporting and analytics
    • Customizable dispositions and call dispositions
    • Campaign and list management
    • Multiple campaign scheduling
    • Integrated email and chat support
    • Web-based agent and admin interfaces
    • Automatic time zone adjustment for agents and customers
    • Do Not Call (DNC) list management
    • Inbound caller ID recognition
    • Advanced scripting tools
    • Multi-level IVR menus
    • Integrated web softphone and external phone support
    • Call prioritization and queue management
    • Customizable agent scripts and surveys
    • Customizable call recording rules and permissions
    • CRM integration and lead management
    • Multiple language support.
    • Optional 24×7 support
    • Optional multi-location disaster recovery
    • Optional PCI-DSS grade setup

  • All feature from Gold plus

    • Inbound, outbound, and blended call handling
    • Predictive dialing with intelligent algorithms
    • Manual dialing for preview and power dialing
    • Call recording and call monitoring
    • Call transfer, call conferencing, and call barging
    • Interactive Voice Response (IVR) with speech recognition
    • Automatic Call Distribution (ACD) with skills-based routing
    • Customizable agent screen layouts
    • Real-time and historical reporting and analytics
    • Customizable dispositions and call dispositions
    • Campaign and list management
    • Multiple campaign scheduling
    • Integrated email and chat support
    • Web-based agent and admin interfaces
    • Automatic time zone adjustment for agents and customers
    • Do Not Call (DNC) list management
    • Inbound caller ID recognition
    • Advanced scripting tools
    • Multi-level IVR menus
    • Integrated web softphone and external phone support
    • Call prioritization and queue management
    • Customizable agent scripts and surveys
    • Customizable call recording rules and permissions
    • CRM integration and lead management
    • Multiple language support.
    • Optional 24×7 support
    • Optional multi-location disaster recovery
    • Optional PCI-DSS grade setup
  • Call ACD and routing based on configurable rules and priorities
  • Multiple ACD types, including linear, round-robin, and random
  • Customisable music on hold (MOH) and announcement messages
  • Agent availability management, with support for agent pause/resume and agent status changes
  • Automatic agent selection based on skills and availability
  • Caller ID recognition and integration 
  • Real-time monitoring and reporting of statistics, including wait time and call abandonment rates
  • Dynamic queue management, with support for adding/removing agents and changing queue parameters during runtime
  • Support for remote agents and distributed call centers, with SIP and IAX protocol support.
  •  Web based queue login, agents and system administration and realtime dashboard with widgets
  • User access controls
  • Optional 24×7 support
  • Optional multi-location disaster recovery
  • Optional PCI-DSS grade setup
  • Call ACD and routing based on configurable rules and priorities
  • Multiple ACD types, including linear, round-robin, and random
  • Customisable music on hold (MOH) and announcement messages
  • Agent availability management, with support for agent pause/resume and agent status changes
  • Automatic agent selection based on skills and availability
  • Caller ID recognition and integration 
  • Real-time monitoring and reporting of statistics, including wait time and call abandonment rates
  • Dynamic queue management, with support for adding/removing agents and changing queue parameters during runtime
  • Support for remote agents and distributed call centers, with SIP and IAX protocol support.
  •  Web based queue login, agents and system administration and realtime dashboard with widgets
  • User access controls
  • Optional 24×7 support
  • Optional multi-location disaster recovery
  • Optional PCI-DSS grade setup

  • All feature from Gold plus

    • Inbound, outbound, and blended call handling
    • Predictive dialing with intelligent algorithms
    • Manual dialing for preview and power dialing
    • Call recording and call monitoring
    • Call transfer, call conferencing, and call barging
    • Interactive Voice Response (IVR) with speech recognition
    • Automatic Call Distribution (ACD) with skills-based routing
    • Customizable agent screen layouts
    • Real-time and historical reporting and analytics
    • Customizable dispositions and call dispositions
    • Campaign and list management
    • Multiple campaign scheduling
    • Integrated email and chat support
    • Web-based agent and admin interfaces
    • Automatic time zone adjustment for agents and customers
    • Do Not Call (DNC) list management
    • Inbound caller ID recognition
    • Advanced scripting tools
    • Multi-level IVR menus
    • Integrated web softphone and external phone support
    • Call prioritization and queue management
    • Customizable agent scripts and surveys
    • Customizable call recording rules and permissions
    • CRM integration and lead management
    • Multiple language support.
    • Optional 24×7 support
    • Optional multi-location disaster recovery
    • Optional PCI-DSS grade setup

  • All feature from Gold plus

    • Inbound, outbound, and blended call handling
    • Predictive dialing with intelligent algorithms
    • Manual dialing for preview and power dialing
    • Call recording and call monitoring
    • Call transfer, call conferencing, and call barging
    • Interactive Voice Response (IVR) with speech recognition
    • Automatic Call Distribution (ACD) with skills-based routing
    • Customizable agent screen layouts
    • Real-time and historical reporting and analytics
    • Customizable dispositions and call dispositions
    • Campaign and list management
    • Multiple campaign scheduling
    • Integrated email and chat support
    • Web-based agent and admin interfaces
    • Automatic time zone adjustment for agents and customers
    • Do Not Call (DNC) list management
    • Inbound caller ID recognition
    • Advanced scripting tools
    • Multi-level IVR menus
    • Integrated web softphone and external phone support
    • Call prioritization and queue management
    • Customizable agent scripts and surveys
    • Customizable call recording rules and permissions
    • CRM integration and lead management
    • Multiple language support.
    • Optional 24×7 support
    • Optional multi-location disaster recovery
    • Optional PCI-DSS grade setup

Setup, Support and Customisation

Setup, customisation, and round-the-clock support are available as premium services and are billed separately from the listed prices.
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Cloud Contact Centre

RM
76
00
per user per month

  •  

In, Out Or Blended


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