Frequently Asked Questions
Topics
CloudOffice
CloudOffice PBX (Private Branch Exchange) is a virtual phone system that uses internet-based technologies to manage and route calls, rather than relying on traditional hardware and phone lines. It allows businesses to access and manage their phone systems through the cloud, providing flexibility, scalability, and cost savings.
How does a CloudOffice differ from a traditional PBX?
A traditional PBX relies on physical hardware and phone lines to manage calls, while a CloudOffice uses internet-based technologies and virtualises the system in the cloud. This allows for easier management, better scalability, and reduced costs compared to traditional PBX systems.
Yes, CloudOffice providers typically use encryption and multiple layers of security to protect calls and data. Additionally, reputable providers adhere to industry security standards and best practices to ensure the confidentiality, integrity, and availability of their services.
Can I keep my existing phone numbers when switching to a CloudOffice??
Yes, most CloudOffice team can work with you to see what type of lines you already have and figure out with you how to re-use them, thus, allowing you to keep your existing phone numbers when you switch to their service. The process and timeframe for number porting may vary between providers.
What features are typically included with a CloudOffice?
CloudOffice offer a wide range of features, such as call routing, voicemail, call recording, auto-attendants, call queues, conference calling, and integration with third-party applications like CRM and collaboration tools.
What about faxes, how can I send or receive them?
With ORENcloud, you can easily send, receive, and manage faxes through our convenient Fax Portal. Additionally, you have the option to receive faxes as email attachments for added convenience. If you already have a fax device, we can help you connect it to ORENcloud using a small ATA (analog telephone adapter). This enables you to continue using your existing equipment while taking advantage of the benefits of our cloud-based faxing solution.
Can I use my existing phones with CloudOffice?
It depends on the specific phones. Most modern VoIP (Voice over Internet Protocol) phones are compatible with CloudOffice, but older analog phones may require an adapter to work with the service. It’s essential to consult with us to determine compatibility and any additional requirements.
Do I need a high-speed internet connection for Cloud PBX?
Yes, a medium to high speed and reliable internet connection is crucial for CloudOffice to ensure good call quality and minimal latency. It’s recommended to use a dedicated internet connection or prioritise voice traffic on your existing network using Quality of Service (QoS) settings.
How can I ensure call quality with CloudOffice?
To ensure call quality, choose a reputable CloudOffice offers reliable infrastructure and robust call routing capabilities. Additionally, ensure that your network has sufficient bandwidth and is optimised for voice traffic using QoS settings.
What is the typical cost of a CloudOffice?
The cost of CloudOffice varies depending on the provider, the number of users and any customisation required such as connecting your own lines to CloudOffice. Generally, cloud PBXs systems are more cost-effective than traditional PBX systems due to lower upfront costs and reduced maintenance expenses. We offer a monthly subscription model with different pricing tiers based on the features and number of users.
How easy is it to scale a Cloud PBX system as my business grows?
One of the main benefits of a cloud pbx system is its scalability. You can easily add or remove users, adjust features, and modify call routing rules as your business grows or changes. Most providers allow you to make these adjustments through a web-based portal, making it easy to manage your phone system without any specialised knowledge.
What kind of support can I expect from a Cloud PBX provider?
ORENCloud’s CloudOffice offer various support options, including phone, email, live chat, and online knowledge bases. We also offer dedicated account managers for larger businesses, ensuring personalised and prompt support when needed.
Cloud Contact Centre
Cloud Contact Centre is an complete contact center cloud solution that enables businesses to manage inbound and outbound calls.
What are some of the key features of Cloud Contact Centre?
Cloud Contact Centre offers a range of features to help businesses manage their customer interactions, including inbound and outbound call management, call recording, live call monitoring, reporting and analytics, and integrations with other software applications.
What types of businesses can benefit from using Cloud Contact Centre?
Cloud Contact Centre can benefit businesses of all sizes and in all industries that require a call centre or contact centre solution to manage customer interactions, such as customer service teams, sales and marketing departments, and contact centres.
How does Cloud Contact Centre help businesses manage their customer interactions?
Cloud Contact Centre provides businesses with a centralised platform to manage their customer interactions, including inbound and outbound calls. The platform also offers automation features, such as predictive dialers and automated workflows, to help businesses manage their interactions efficiently.
Does Cloud Contact Centre offer any reporting and analytics features?
Yes, Cloud Contact Centre provides businesses with reporting and analytics features to help them track key metrics, such as call volume, call duration, and agent performance.
Does Cloud Contact Centre integrate with other software applications?
Yes, Cloud Contact Centre offers integrations with a range of software applications, including CRM systems, project management tools, and communication platforms.
How much does Cloud Contact Centre cost?
Cloud Contact Centre is based on different types of requirement starting at MYR69 per agent per month for inbound focused operations. Dialers will cost MYR229 per month.
Is Cloud Contact Centre easy to set up and use?
Cloud Contact Centre can be complex to set up and configure, but once it is up and running, it offers an intuitive user interface and a range of help resources to assist users.
Is Cloud Contact Centre secure?
Yes, Cloud Contact Centre is designed with security in mind and offers features such as encryption, multi-factor authentication, and role-based access control to help keep data and calls secure.
Can Cloud Contact Centre be customized to meet the needs of my business?
Yes, Cloud Contact Centre offers a range of customisation options, including custom scripts, custom dispositions, and custom reports, to help businesses tailor the platform to their specific needs.
ORENdesk
ORENdesk is a cloud-based ticketing solution that helps businesses manage customer support requests across multiple channels, such as email, social media, chat, and phone.
What are some of the features of ORENdesk?
ORENdesk offers a range of features to help businesses manage their customer support requests, including ticket management, automated workflows, collaboration tools, reporting and analytics, and integrations with other software applications.
What types of businesses can benefit from using ORENdesk?
ORENdesk can benefit businesses of all sizes and in all industries, including customer service teams, IT help desks, and sales and marketing departments.
How does ORENdesk help businesses manage customer support requests?
ORENdesk provides businesses with a centralised platform to manage customer support requests from various channels, such as email, social media, chat, and phone. The platform also offers automation features, such as canned responses and automatic ticket routing, to help businesses respond to customer inquiries quickly and efficiently.
What features are typically included with a CloudOffice?
CloudOffice offer a wide range of features, such as call routing, voicemail, call recording, auto-attendants, call queues, conference calling, and integration with third-party applications like CRM and collaboration tools.
Does ORENdesk offer any reporting and analytics features?
Yes, ORENdesk provides businesses with reporting and analytics features to help them track key metrics, such as response times, ticket volumes, and customer satisfaction ratings
Does ORENdesk integrate with other software applications?
Yes, ORENdesk offers integrations with a range of software applications, including CRM systems, project management tools, and communication platforms.
ORENdesk offers a range of pricing plans, starting at MYR29 per month for up to three agents. The pricing increases based on the number of agents and additional features needed.
Is ORENdesk easy to set up and use?
Yes, ORENdesk is designed to be easy to set up and use, with an intuitive user interface and a range of help resources available to assist users.
Yes, ORENdesk is designed with security in mind and offers features such as two-factor authentication, SSL encryption, and role-based access control to help keep customer data safe.
Can ORENdesk be customized to meet the needs of my business?
Yes, ORENdesk offers a range of customisation options, including custom fields, themes, and templates, to help businesses tailor the platform to their specific needs.
WithTeams
What is MS Teams PSTN integration?
MS Teams PSTN integration is a feature that enables businesses to make and receive phone calls using Microsoft Teams, a collaboration and communication platform, with a Public Switched Telephone Network (PSTN) calling plan.
What are some of the key features of MS Teams PSTN integration?
MS Teams PSTN integration offers a range of features to help businesses manage their phone calls, including inbound and outbound call management, voicemail, call forwarding, call queues, and auto attendants when connected to CloudOffice or your own on premise/cloud PBX.
What types of businesses can benefit from using MS Teams PSTN integration?
MS Teams PSTN integration can benefit businesses of all sizes and in all industries that require a phone system integrated into their Microsoft Teams subscription to manage their business communications.
How does MS Teams PSTN integration work?
MS Teams PSTN integration connects Microsoft Teams to the PSTN using a calling plan provided by ORENCloud or your own provider. It enables businesses to make and receive phone calls directly from Microsoft Teams using a phone number assigned to the organisation.
Does MS Teams PSTN integration offer any reporting and analytics features?
No if you’re just enabling the trunking with your own PBX. The connectivity is then monitored and managed with your own PBX. If you use ORENCloud’s CloudOffice, you get these reporting features readily available.
How much does MS Teams PSTN integration cost?
MS Teams PSTN integration requires a calling plan, which is offered by ORENCloud or a third-party provider. The cost of the calling plan varies depending on the channels and others features required. Please speak to our sales to get a precise costing.
Is MS Teams PSTN integration easy to set up and use?
Yes, MS Teams PSTN integration is designed to be easy to set up and use. We will work with your PBX vendor to connect to it or if you’re using CloudOffice, we do everything for you and you’re ready to go.
Is MS Teams PSTN integration secure?
Yes, MS Teams PSTN integration is designed with security in mind and offers features such as encryption and authentication.
Can MS Teams PSTN integration be customized to meet the needs of my business?
Yes, MS Teams PSTN integration offers a range of customisation options, including custom greetings, call routing rules, and voicemail settings, to help businesses tailor the platform to their specific needs.
Can WithTeams be customized to meet the needs of my business?
Yes, WithTeams can be set to be routed via CloudOffice which then provides a full programmable PBX that can do anything from transcribing voice calls to shooting to various destinations of your choice.
OMNI
ORENCloud’s OMNI is an omnichannel customer engagement platform that allows businesses to manage customer interactions across multiple channels, such as email, chat, social media and video.
What are some of the key features of ORENCloud’s OMNI?
ORENCloud’s OMNI offers a range of features to help businesses engage with their customers, including a shared inbox, chatbots, automation workflows, video calling, labels, reporting and analytics, and integrations with other software applications through APIs.
What types of businesses can benefit from using ORENCloud’s OMNI?
ORENCloud’s OMNI can benefit businesses of all sizes and in all industries, including customer service teams, sales and marketing departments, and contact centres.
How does ORENCloud’s OMNI help businesses manage customer interactions?
ORENCloud’s OMNI provides businesses with a centralised platform to manage customer interactions from various channels, such as email, chat, social media and video. The platform also offers automation features, such as chatbots and automatic message routing, to help businesses respond to customer inquiries quickly and efficiently.
Does ORENCloud’s OMNI offer any reporting and analytics features?
Yes, ORENCloud’s OMNI provides businesses with reporting and analytics features to help them track key metrics, such as response times, conversation volumes, and customer satisfaction ratings.
Does ORENCloud’s OMNI integrate with other software applications?
Yes, ORENCloud’s OMNI offers integrations with a range of software applications, including CRM systems, project management tools, Slack, and communication platforms.
How much does ORENCloud’s OMNI cost?
ORENCloud’s OMNI offers a range of pricing plans, starting at MUR60 per month for up to three agents. The pricing increases based on the number of agents and additional features needed.
Is ORENCloud’s OMNI easy to set up and use?
Yes, ORENCloud’s OMNI is designed to be easy to set up and use, with an intuitive user interface and the option to get our onboarding team to guide you step by step.
Yes, ORENCloud’s OMNI is designed with security in mind and offers features such as two-factor authentication, SSL encryption, and role-based access control to help keep customer data safe. Your data is stored in Amazon’s S3 bucket with encryption that only you can access. On top of that, it is protected by CloudFlare’s advanced WAF and Botfight.
Can ORENCloud’s OMNI be customized to meet the needs of my business?
Yes, ORENCloud’s OMNI offers a range of customisation options, including custom fields, logos, and and on premise or own cloud setup.
Sip Trunking
SIP Trunking is a technology that enables businesses to make and receive phone calls over the internet using Voice over Internet Protocol (VoIP) technology. It allows businesses to replace traditional phone lines with a more cost-effective and flexible solution.
What is ORENCloud’s SIP Trunking?
ORENCloud’s SIP Trunking is a VoIP service that enables businesses to make and receive phone calls using the internet. It features high-quality termination in Malaysia and globally, and the ability to own global virtual numbers.
What are the benefits of using ORENCloud’s SIP Trunking?
Some of the benefits of using ORENCloud’s SIP Trunking include cost savings, flexibility, scalability, and improved call quality. It also allows businesses to have a local presence in multiple countries without having physical offices there.
How does ORENCloud’s SIP Trunking work?
ORENCloud’s SIP Trunking uses internet connections to transmit voice calls, rather than traditional phone lines. It connects a business’s private branch exchange (PBX) system to the public switched telephone network (PSTN) through an internet connection, allowing for the transmission of voice calls.
What is high-quality termination?
High-quality termination refers to the ability to ensure that calls are delivered with high-quality sound and reliability. It ensures that voice calls are clear and free from interruptions or dropped calls.
What are global virtual numbers?
Global virtual numbers are phone numbers that are not tied to a specific physical location. They allow businesses to have a local presence in multiple countries without having to set up a physical office there.
How much does ORENCloud’s SIP Trunking cost?
ORENCloud’s SIP Trunking offers a range of pricing plans, starting at MYR0.10 per minute throughout Malaysia. The pricing changes based on the destination and volume. Higher volumes entitle to lower rates.
Is ORENCloud’s SIP Trunking easy to set up and use?
Yes, ORENCloud’s SIP Trunking is designed to be easy to set up and use, with an intuitive user interface and a range of help resources available to assist users.
Is ORENCloud’s SIP Trunking secure?
Yes, ORENCloud’s SIP Trunking is designed with security in mind and offers features such as encryption and authentication to help keep calls and data secure.
Can ORENCloud’s SIP Trunking be customized to meet the needs of my business?
Yes, ORENCloud’s SIP Trunking offers a range of customisation options, including custom routing rules, caller ID settings, and call recording options, to help businesses tailor the platform to their specific needs.
ORENCloud UC
What is ORENCloud UC Desktop and Mobile Softphone?
ORENCloud UC Desktop and Mobile Softphone is a software application that enables users to make and receive calls using their computer or mobile device. It uses Voice over Internet Protocol (VoIP) technology to deliver high-quality voice calls over the internet.
What platforms is ORENCloud UC Desktop and Mobile Softphone available on?
ORENCloud UC Desktop and Mobile Softphone is available for Windows, Mac, iOS, and Android devices.
What features does ORENCloud UC Desktop and Mobile Softphone offer?
ORENCloud UC Desktop and Mobile Softphone offers a wide range of features including: support for multiple accounts, call recording, call transfer, call forwarding, conferencing, messaging, and video calling.
Is ORENCloud UC Desktop and Mobile Softphone secure?
Yes, ORENCloud UC Desktop and Mobile Softphone is a secure app that encrypts all communication using the latest standards in encryption technology.
Can I use ORENCloud UC Desktop and Mobile Softphone with any VoIP service?
No, ORENCloud UC Desktop and Mobile Softphone is specifically designed to work with the ORENCloud’s Phone System, which is a software-based PBX solution.
Does ORENCloud UC Desktop and Mobile Softphone support HD voice?
Yes, ORENCloud UC Desktop and Mobile Softphone supports HD voice, which provides high-quality audio for voice calls.
Can I use ORENCloud UC Desktop and Mobile Softphone over a 3G/4G network?
Yes, ORENCloud UC Desktop and Mobile Softphone can be used over a 3G/4G network, but it is recommended to use a Wi-Fi connection for the best call quality.
Does ORENCloud UC Desktop and Mobile Softphone require any additional hardware?
No, ORENCloud UC Desktop and Mobile Softphone does not require any additional hardware. You can use it with just your computer or mobile device.
Is there a cost to use ORENCloud UC Desktop and Mobile Softphone?
ORENCloud UC Desktop and Mobile Softphone is free to use with the ORENCloud solutions.
Can I use ORENCloud UC Desktop and Mobile Softphone for business purposes?
Yes, ORENCloud UC Desktop and Mobile Softphone can be used for business purposes. It offers features such as call recording, conferencing, and messaging that are useful for business communication.
Where can I download ORENCloud UC Desktop and Mobile Softphone?
You can download ORENCloud UC Desktop from this website and for Mobile Softphone from the app/android store for your device.
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