Articles

Choose Wisely

by

Telecom service provider are moving away from the traditional wired services to cloud based technology which in the long run, more cost effective to both the provider and the consumers. Furthermore, cloud telephony gives so much more flexibility and convenient to individual users and corporates alike

User Control Panel (UCP) and the beauty of it from an administrator point.

by

With the move to cloud and hosted services, there are many advantages for the user but also the administrator. Many cloud services offer the end-user a considerable amount of self-control thus taking away lots of administrative tasks, no more time wasted on setting or changing follow-me settings, lookup call histories, set voicemails, etc, etc. With … Read more

Moving telephony to the cloud, and keeping your number

by

It is more and more trending that companies move their application to a hosted a.k.a. Cloud environment and subscribe to them as services of which most common are email, file sharing, accounting and HR applications and a wide range of others as well. Cloud telephony services, commonly referred to as VaaS (Voice as a Service) … Read more

Security considerations when choosing a Cloud Telephony provider

by

Just like email, many companies are now providing cloud based telephony which includes regular extensions to complex contact centers. A key component to lookout for when choosing your provider is of course security. Anything residing on the internet can possible pose risk to your organization, as you can clearly see these days. Choosing the right … Read more

Limiting calls by DIDs for FreePBX users, with dynamic configurable parameters (Repost)

by

So, we had this challenge by our customer to do this as they are using PRI and supporting multiple customers. Each customer needs to be limited to n number of channels on PRI. When they were using analog that was simply straightforward, its a physical line, so nothing much you can do about “limiting” it is limited by design! The following guide allows you to limit calls based on

  • A single DID
  • A group of DIDs (in this guide the amount of DIDs per group is limited to 5, add more, improv as you wish)
  • Group DIDs will be a union meaning, if you have DID1 and DID2 with limit of 3 calls, at any one time either calls coming

Read more

Telekom Malaysia (TM) Multi-Line SIP setup with vanilla Asterisk or FreePBX over TEL URI

by

Happy to say that we’ve successfully set up Asterisk 11 or higher with TM’s Multi-Line SIP which basically uses IMS signalling on Huawei devices used by Telekom Malaysia. We had to modify chan_sip.c and parser  files to support TEL: URI for INVITE messages. Currently, we have enabled it to support incoming INVITES only. TM doesn’t … Read more